Terms of Service
These Terms govern your use of the Sketcho: AR Sketch & Trace app and the Sketcho website (together, the "Service"), published by UNISOFT VIET NAM TECHNOLOGY JOINT STOCK COMPANY ("we", "us"). By using the Service you agree to these Terms.
1. Accounts
You sign in with Apple or Google. You are responsible for keeping access to that account secure. Premium purchased on the website is linked to the account you were signed in with at the time of purchase and unlocks in the app when you sign in with the same account.
2. Premium plans
- Subscriptions (weekly, yearly) renew automatically at the price shown at checkout until you cancel. Cancel anytime; access continues until the end of the period already paid for.
- Lifetime is a one-time payment that unlocks Premium for as long as the Service is offered. It is not a subscription and does not renew.
- Prices are shown in USD. Local taxes may be added at checkout.
- Premium bought on the website and Premium bought in the App Store are separate purchases. If you hold two active plans, cancel the one you don't need at the store where you bought it.
3. Payments and merchant of record
Website purchases are processed by Paddle.com, our merchant of record. Paddle handles checkout, billing, taxes and receipts, and Paddle's Buyer Terms also apply to your purchase. In-app purchases on iPhone are sold by Apple under Apple's terms.
4. Acceptable use
Sketcho is for personal, non-commercial use. You may keep and share the drawings you make. You may not reverse-engineer, resell or interfere with the Service, or use it in a way that breaks the law.
5. Changes and termination
We may update the Service, prices or these Terms. Material changes will be announced on this page. We may suspend accounts that breach these Terms. You can delete your account from within the app at any time.
6. Disclaimer and liability
Sketcho is a creative and relaxation tool, not a medical or mental-health service. The Service is provided "as is". To the extent permitted by law, our liability is limited to the amount you paid for the Service in the 12 months before the claim.
7. Contact
Questions about these Terms: support@example.com.
Privacy Policy
What we collect
- Account data: the identifier Apple or Google gives us for your account, and your name and email if you choose to share them at sign-in.
- Purchase records: which plan you bought, where (App Store, Google Play or website), when it started, when it renews or ends. We need these to deliver Premium across your devices.
- Technical data: basic request logs (IP address, device type, time) kept for security and troubleshooting.
We do not receive or store your card or payment details. Website payments are handled by Paddle; in-app payments by Apple or Google. Your drawings and camera images stay on your device unless you choose to share them.
How we use it
- To sign you in and keep your Premium unlocked on every device.
- To answer support requests and process refunds.
- To keep the Service secure and prevent abuse.
Who we share it with
Only service providers needed to run the Service: Paddle (payments, as an independent data controller for checkout), Apple and Google (sign-in and in-app purchases), and our hosting provider. We do not sell your data.
Retention and your rights
We keep account and purchase data while your account exists and as long as needed for tax and accounting obligations. You can delete your account from within the app; we then remove your personal data except records we must keep by law. You can ask us to access, correct or delete your data at support@example.com.
Refund Policy
When you buy Premium on this website, the payment is processed by Paddle.com, which acts as our merchant of record and handles the payment and any refund on our behalf. Refunds for these purchases are handled in accordance with Paddle’s Refund Policy and Buyer Terms.
Website purchases (Paddle)
- Paddle may, at its discretion, issue a full or partial refund when a refund request is submitted within 14 days of the transaction date. Submitting a request within that period does not automatically guarantee a refund; requests are reviewed in accordance with Paddle’s Refund Policy and applicable consumer protection laws.
- Refunds will not be issued where there is evidence of fraud, refund abuse or other manipulative behaviour, to the extent permitted by applicable law.
- Because Premium is digital content, certain statutory withdrawal rights may no longer apply once it has been downloaded, streamed, accessed or otherwise used, where applicable law permits that exclusion. This does not affect any mandatory rights you have under consumer protection law.
- We do not apply any additional conditions, exceptions or restrictions beyond Paddle’s Refund Policy.
Consumer rights
Nothing in this policy limits or excludes mandatory consumer rights that apply to you under the laws of your country or region. For example, consumers in the European Union, European Economic Area, Switzerland and the United Kingdom may have a statutory 14-day right to withdraw from certain digital content or service contracts, subject to applicable legal requirements and exceptions. Other countries or regions may provide different statutory periods.
Subscriptions
You can cancel a subscription at any time from your account page; cancelling stops future charges and keeps Premium until the end of the period already paid for. Cancelling does not automatically refund a payment that has already been made — refund eligibility for that payment is determined in accordance with Paddle’s Refund Policy.
How to request a refund
For purchases processed through Paddle, request a refund through Paddle’s buyer support service at paddle.net, or use the “View receipt” or “Manage subscription” link in your transaction confirmation email. Please include the transaction details and the email address used at checkout. You can also contact us at support@example.com and we will pass your request to Paddle.
If a refund is approved it is generally processed using the original payment method, normally within 14 days of approval, subject to the payment provider’s processing times. Once a refund is issued, access to Premium may be terminated.
App Store purchases
Purchases made inside the iPhone app are billed by Apple and refunded under Apple’s policies. Request a refund at reportaproblem.apple.com. We cannot issue refunds for App Store purchases ourselves.